Ok, I'm a bit of a sushi snob, so take what you will of the following:
I chose to take my fiance here on his birthday - we were looking for a new place and because I had previously enjoyed Kaze, I was excited.
Upon arrival, my fiance asked if we could sit at the sushi bar - he was told that our reservation was for a table, meaning no - when taking a reservation, the hostess should ask if there is a preference for a table or the sushi bar so it is clear to all parties involved.
Our server, at first seemed hesitant and a little gun-shy. She was pleasant and cordial but not "present" - her mind seemed elsewhere.
Our drink orders were taken and it was rather strange to be told that they were out of Sapporo - on a Friday night? Then, the server brings out a glass of beer, half of which is head and says that that's how it's supposed to be poured? A little later, she stated that the Sapporo had not yet been chilled but was in the process.
The menu offerings are quite varied and interesting - quite creative and innovative.
The Sea Bream Sashimi was wonderful. Spicy Tuna & Uni Handrolls were fresh and bountiful, filled with lots of flavor. The Aspargus Soup with gyoza and foie gras was out of this world incredible.
So we would definitely come back; however, there were a few turn-offs:
1) We asked for soy paper with our handrolls. The server came back to us and informed us that the sushi chef did not want to waste the soy paper so we would have to order either another hand roll or a makimono roll. We've been to sushi restaurants all over the world and have never heard such a strange and snotty request. What does this mean "waste any soy paper"?
2) The server did not immediately apologize for forgetting to bring us 3 of the 4 hand rolls that we ordered. She waited until I left the table to apologize solely to my fiance. It was strange, she brought us 1, while the other 3 sat on the sushi bar for 20 minutes. When we asked them to re-make them since they were no longer fresh, we were told that they would be ready right away and then another 20 minutes later, the hostess said that there was some confusion and it did not get done. There should be a food runner or somebody keeping track of plates sitting on the bar. While the slow, relaxed pace of service was nice at first, it became annoying as the evening progressed, since it seemed that our server was overwhelmed and just too busy to keep up. Service was inconsistent when bringing items to the table - it was erratic.
3) Tables are quite close together - I might opt to come during the week when it might not be so crowded? Luckily, we had a couple of nice ladies sitting next to us! I will say though, it was still a comfortable conversation level with good energy!
4) When our check arrived, I was checking the charges and I thought it was very efficient and hospitable of the hostess to approach us to ask if we had any questions. The bill indicated a 10% discount for our troubles but when the adjusted bill was later brought back, the 10% discout was no longer there and I didn't feel the need to argue it back.
5) The day after our dinner, I received TWO calls from Macku regarding a phone message I had left the day before to reconfirm my reservation, as per their request. They were confused and thought I was talking about the following night.
In summary, I would give it another shot during a less busy time. Sushi is fresh and unique. The hostess and server were cordial and pleasant. Having been in the restaurant industry for 20 years, I am surprised that this place would still have some logistics to work out since they would have technically already worked these out with Kaze in Roscoe Village? And I find it strange that the hostess would not have looked at the previous day's or the next day's reservations to verify when my message might have applied - I believe there is usually a time-and-date stamp on the messages left?