I never took them too seriously, since they are a chain, and very slick, but since I work across the street I have tried them a few time recently, and have come around to seeing them as very solid. I have recently had a bagel with lox spread that was delicious, a very good Bagel with lox and the works, and a Reuben, also very good. Their pickles are great and their potato salad is amazing. The little cup they give you always leaves me wanting more.
This is all at the Wacker location.