Failure of a meal at Eataly's pizza/pasta restaurant recently. It started off oddly well, we were quoted a 45 minute wait and then got a text less than 3 minutes later saying our table was ready. Curious mistake but since we were hungry, one that we were happy to see. Unfortunately, failure at details was a theme.
It wasn't just that the pizza was burned and never should have left the kitchen, although that was bad enough. The bigger problem was the pizza just wasn't very good. Neapolitan pizza shouldn't be that doughy/chewy and that's a bigger problem that a periodic misfire (looking at nearby tables, our burned pizza appeared to be an aberration).
That unpleasant looking juicy plate of pasta is the pappardelle with mushroom ragu. The pasta itself was actually quite nice and the flavor of the mushrooms was very good. Perhaps if they hadn't given me the dregs from the bottom of the pot, I'd have enjoyed this more.