My wife and kids visited Austin on Saturday at 5PM....When we first walked in it smelled great, but unfortunately that's some of the only praise that I had for the place.
The ordering process is quite slow with one register...There were 2 people in line in front of me and it took almost 10 minutes for me to get to order. When I went to order the piquinto beans (sp), I was told that they were out....It was 5PM on Saturday...Was there a huge rush in the afternoon? With 3 kids, we had 5 differenet meals to order and the first order sat on the counter, getting cold, for at least 5 minutes as they figured out what each order needed.
We tried the BBQ nacho for something different, and was disappointed. The cheese was not even melted and looking into the kitchen as they prepared it, it did not look like they even knew what went on the nachos. They placed the lettuce below all the toppings, so by the time it got to us, it was a soggy unpleasent mess.
One child had the BBQ chicken sammy, and it was super dry. I saw it being unwrapped from a package in the kitchen, this should have been my first warning.
The highlight was the Tri tip, never had it before, but thought it was tasty, but that alone would not bring me back.
I really want to love this place since we live so close, but just can't bring myself to do so. There were others seating near us that had the same feeling about the place, a couple people even left most of their food on their platters, saying how disappointed they were with the food. I see that others have had good experiences, but I can't bring myslef to spend another $60 for the family to eat at this place with the same result.
Just my $0.02