As excited as I was to eat at Barcello's, my first visit last week resulted in a very mixed bag.
The highs:
--A simple appetizer of buffalo mozz. and tomato included a delicious, high-quality mozzarella that was worth every penny.
--Creamy polenta with mushrooms and gorgonzola is as good as mhl described it in
another Barcello's post.
--Through a mistake by a server, we were brought a plate of gnocchi in gorgonzola sauce was delicious. (He brought it to us and told us it was the polenta. I told him it wasn't, he insisted so I started eating it. Oddly, the server returned and took it away when he realized his mistake. Nevertheless, the two bites I had were plenty). I am not usually a fan of gnocchi, but these tasted very good with a perfect density.
The not-highs:
--I should know better than to order fresh tomato in October. Blech. As good as the mozz. was, the tomato almost killed this plate.
--This pizza did not work for me. We tried two: margherita and duck confit with fennel. The crust style is not something I've ever seen before and has the flavor and texture of a large baked water cracker. The ingredients tastes as though they've been added after the bread was baked, creating an experience more like a topped bruschetta rather than a pizza. The margherita was served in a style that had completely uncooked toppings, including the same tomato from the appetizer that I had.
--A nutella and banana challah-panini for dessert is a nice concept but it's way too heavy and hard to eat for dessert. Something about a toasted sandwich for dessert just didn't seem right.
The non-culinary issues:
--Wow, the menu here is one of the most confusing menus I've seen. There are two menus: one for small plates (hot, cold, soup, salad) pastas, and entrees; the second menu is for pizzas. (So, between the two of us, we had four menus). The waiter describes that the restaurant is a "small plate" concept and recommended 2-3 small plates per person. He then went on to talk about how the entrees are designed for two people. We were quite puzzled about how much food to order. How is this a "small plates" menu with some small dishes, some individual portions, and other double portions? Do we just go with 4 small plates? Four and a pizza? Two, pasta, and an entree? Very confusing. I really hope they pare this down and bring some focus to the recommended style of ordering.
--I am not a stickler for service, but the behavior of our waiter and the runner bringing out the food was simply laughable. The runner was constantly bringing out food to the wrong table (I counted at least 4 occasions near us). Beyond the weird gnocchi incident, he carried our pizzas to three other tables before passing us by. I stopped him with a "excuse me, are those our pizzas?" and he thrust them in my face and said, "I have no idea. You tell me". Beyond this guy, our waiter basically decided halfway through the meal that he was done serving us. When we were finished with our pizzas and contemplating dessert (waiting to hear the options), he walked up and said, "do you want anything else?" in a tone to suggest, "can you please get the hell out now?" After dessert it took us 20 minutes to pay the bill due to lack of attention.
I refuse to hold one snapshot of poor service as a final analysis of Barcello's. I think there is a good restaurant hiding inside this place. Chef Richards has a commitment to quality ingredients that I believe faltered only in the tomatoes we ate. While the pizza doesn't work for me, I'm sure it works for others. On my next visit, I will likely stick to pastas and meat entrees.
Best,
Michael