Last night (Friday) we had a reservation for a party of four at Santorini. We met our friends at a nearby gallery beforehand, and four more mutual friends were there, so we became a party of eight. I had no certainty whatsoever that Santorini would be able to accommodate our newly-enlarged party when we showed up there, but nothing ventured nothing gained.
When we arrived at the restaurant, we let them know the situation, hopeful that they could handle it. Just so I’m clear, let me say this right now: If they had replied, “We’re sorry, but it’s going to be a long wait,”
we would have totally understood and weighed our other Greektown options, no hard feelings. We had thrown them quite a change, after all. But they didn’t say that. Instead, they pointed to a specific, currently-occupied table and told us that it would be ours as soon as the occupying party left. Their best guess was about a half-hour. That sounded OK to us so we ensconced ourselves in the cozy bar. Unfortunately, that promise would be broken some time later when they seated a different party at that table instead of us. Since we’d been in the bar, and not breathing down the hosts’ necks, we didn’t see this happening until it was too late. But now that we did see it, we brought it to the hosts' attention, and they pointed to another table that would definitely be ours once it emptied. Unfortunately, this promise would not be kept, either.
Upon the hosts’ “promise” of a third table, we let them know we’d be going elsewhere, and we did. We didn’t get the sense that they cared one way or the other. Their attitude, while not hostile, seemed to be: “As you can see, we’re going to be full tonight whether you're here or not. So do as you wish."
We would have appreciated either 1) more honesty/accuracy upfront, or 2) some sense of follow-through on the commitments made. While they were never unfriendly or unpleasant (nor, for that matter, were we), they gave off a sense after each disappointment that we had no recourse other than to "take it" or leave, an attitude which was in itself disappointing. And perhaps leaving (which we ultimately did) would have been our only recourse--were it not that I could post about it to LTH.