We were surprised to be able to even get a table at Per Se…the more so since we did it via Open Table. Our choice—though we were, of course, happy to get it—was 5:30 pm. Or 5:30 pm. Which is when the restaurant opens. So there we were at 5:30 pm last Thursday evening.
More than most places, the interplay of service and food made this a fascinating experience. In a nutshell, the food was excellent—if ultimately a little disappointing, as I’ll explain—and the service started off cold and distant, warmed to friendly and chatty, and suddenly turned cold and distant again. All in all, an extraordinary evening, but we’re not particularly eager to return.
The restaurant is on the fourth floor of the Time Warner building at Columbus Circle, a mall, albeit a high-end one. The fourth floor is devoted exclusively to restaurants including Masa, among others. There is a Bouchon Bakery on the third floor. Per Se occupies one side of the fourth floor and, as the first photo suggests, the world changes after you enter.
EntranceThere is a very small “lounge” with a handful of tables and chairs outside the formal entrance and, since ours was the first seating, we (and others) were asked to wait in the lounge until the restaurant opened at precisely 5:30 pm. You enter past a line of uniformed, polished staff all smiles and greetings, traverse the length of the bar, and enter the restaurant proper. The front wall of the restaurant is floor-to-ceiling windows overlooking Columbus Circle and the southwest corner of Central Park.
View of Columbus Circle and Central ParkAltogether a lovely view. In the main room, which is not especially large, there is a stepped-up level, where we were seated, and the main level proper. Designing it this way allows for more people to enjoy the wonderful views. (A couple notes on the photos that follow. In each case, I have presented the photo from LDC’s course first, following by the photo for my course. In a few instances that I believe will be self-evident, some courses had accompaniments. The descriptions in caps and the words immediately following them are taken word-for-word from the menus.)
Gougere (amuse #1)
Cornet with Salmon tartare (amuse #2)The LDC received a raspberry cornet since hers was the vegetarian tasting. No pic.
MATSUTAKE MUSHROOM BOUILLONDashi “noodles,” Sunchoke Custard and Split Chives
OYSTERS AND PEARLS“Sabayon” of Pearl Tapioca with Peter’s Point Oysters
and Sterling White Sturgeon Caviar
Through the course of the evening, most of our courses were presented or described by the same two individuals. Although I don’t think that the Lovely Dining Companion and I are a particularly chatty pair of diners, we do like to have some conversation with the people who will be serving us and we prefer conversation to being served by silent, detached, individuals. As a result, we were a little concerned at first by the demeanor of the woman who “welcomed” us and gave us menus to help us choose between the Chef’s Tasting and the Tasting of Vegetables. At this point and for the first course or two as well, she was perfectly, almost robotically, “correct.” There was no warmth, no friendliness, no real humanity at all. We certainly did not feel welcome or that she even cared whether we existed. The other woman who most frequently served or introduced the various courses was likewise distant and correct, not particularly friendly at first.
(Speaking of service, this is probably where I should note that I asked to speak to the sommelier. Pairings were not offered, so far as I could tell, but that was fine since I would have declined them anyway. Too much wine for me. Instead, I chose an approach that has worked well for me many times: two carefully chosen glasses for the dinner. I got Michel Couvreux, the head sommelier. I can't recall the last time a sommelier was so little help. At that hour, the restaurant wasn't even half full and I can't imagine what was so critical that he couldn't be bothered spend more than a minute or two—tops—at the table or offer any useful advice. I wanted to discuss my preferences and the courses and he couldn't have been less interested. He pointed out a couple of whites and a couple of reds that would work and basically left me to my own devices. He offered no advice whatsoever, no guidance, and contented himself with merely pointing out a couple possibilities. For what little it may be worth, the wines I had were a Domaine Alain Chavy, Puligny-Montrachet 2013 to start followed by Château Bélair, Saint-Émilion Grand Cru 2005. Both very good but I'm not convinced I couldn't have found better pairings, especially for the red, given this menu. A serious disappointment.)
ZA’ATAR CRUSTED CELERY BRANCHCompressed Cucumbers, Medjool Dates
and Buttermilk Whey “Nuage”
HUDSON VALLEY MOULARD DUCK FOIE GRASRuby Beets, Pearson Farm’s Pecans, Fuji Apples,
Heirloom Sorrel and Balsamic Vinegar
Accompaniments for the foie gras:
Salts: Jurassic (from copper mines in Montana); Maldon; two from Brittany; two from Hawaii (starting from about 11 o’clock)
BriocheI understand that there may be diners who prefer this approach but I’m a bit disappointed when I have to make the effort to pierce the shell, to discover the human beneath the formal exterior. Both LDC and I worked at it, though, and by the third course or so, found the two women to be both willing to be friendly, warm, and chatty. It made for a much more relaxed and enjoyable dinner to feel like we were somewhere we were welcome instead of a place where we were faceless diners to be beautifully treated then led out the door before our coach turned to a pumpkin.
The food: the LDC chose the vegetarian tasting and I had the Chef’s Tasting. We both had the same general reaction, though I enjoyed my courses more than the LDC. It would be hard to fault the food: execution, presentation, taste were all wonderful…exemplary even. Except for this: nothing was remarkable, nothing was so stellar, hit so high a note that we’d consider it memorable. Likewise, nothing was such a miss, so ill-conceived or ill-done as to remember it with a shudder, either. Part of our disappointment related to the fact that few courses on either menu struck us as unusually creative or inventive. And we recognize that maybe our expectations were too high. It’s hard to read the menu, the list of ingredients, see the result, taste the food, and kvetch. And yet. There can be no complaints whatsoever about the quality of ingredients. Or about portion size. Or about taste. Our dismay falls more under the heading of that terribly un-useful heading: creativity. Take the LDC’s pasta course. Or my lamb course. Delicious, both. Beautifully done but nothing “outside the box.” At the end of the night, a basic pasta course and a lamb course.
I fear I am not doing a particularly good job of conveying precisely why we were both disappointed but I think the disappointment is coming through.
(FWIW: if you insist, I will pick two things that were the best of the evening for me. The salmon tartare amuse and the foie gras course. LDC selects the gougere and the squash blossom “tamale.” I can’t help but wonder when each of us selects an amuse as one of the favorite courses of the evening. And, endorsing what someone once said in a thread I can no longer remember, I’d be thrilled if someone would remove the quotes key from every restaurant’s keyboard.)
“YORKSHIRE PUDDING”Melted Savoy Cabbage, Oregon Huckleberries
Ruby Beets and Horseradish Crème Fraiche
“CONFIT” FILLET OF TASMANIAN SEA TROUTTuscan Kale, Whole Grain Mustard,
Petite Radishes and Hen Egg Puree
“POMMES DAUPHINE”Sunny Side Up Hen Egg, Romaine Lettuce Ribs
and “Sauce Lyonnaise”
CHARCOAL GRILLED PACIFIC ABALONEPorcini Mushroom “Pierogi,” Romaine Lettuce, Celery Branch
Horseradish Root and “Vin Jaune” Emulsion
SQUASH BLOSSOM “TAMALE”Porcini Mushrooms, Corn Kernels, Spanish Capers
and Pine Nut Chutney
WOLFE RANCH BOBWHITE QUAIL BREASTBaked Cranberry Beans, Heirloom Tomatoes, Crispy Shallots
Whipped “Ranch” and Blackstrap Molasses Jus
Cassoulet with “ranch” dressing(which included all of the ingredients listed above)
We have discussed our evening at length since that evening and are unable to come an explanation we’re both happy with. Maybe it boils down to what kind of experience you prefer. What I mean by that is that some people prefer a dinner like this with every course beautifully done and the entire experience striking a uniformly high note. Others, like the LDC and I, prefer more swinging for the fences, realizing that that means that there will be some misses, but also that the home runs will be extraordinary. They’re both perfectly valid approaches, of course; neither is “better” or even preferable—unless you’re of one style and your dinner is of the other.
But perhaps that helps explain why it was so disappointing for the LDC to be served a course in which the matsutake bouillon was the centerpiece of the course. A simple matsutake bouillon. It had little nuance or depth, and worst of all, was served lukewarm. Needless to say, there was nothing about the course that sang. (Reminds me of a course at the late L2O where we had what Laurent Gras called
kaiseki in one of the tatami rooms. One of the courses was dashi. No adornments at all. Dashi. As I wrote at the time—
here, starting in the fourth paragraph—dashi is an ingredient, not a course. I’m not suggesting the situation is the same since bouillon is, indeed, served as a “course” many places, but we certainly didn’t expect bouillon, no matter how gussied up it was, at Per Se.)
Bread serviceFrom left: baguette, sourdough, whole grain, pretzel bread.
We thought that the bread service was a sadly missed opportunity; the bread was as beautiful as it was disappointing. As you can see from the picture, someone came out with large-ish tray of four kinds of bread. All freshly baked. And all room temperature at best. What an absolute pity. Good as the breads were—we both tried a bit of all of them—every single one of them would have been enhanced, and would have enhanced the meal, had they been warm or better still, fresh from the oven. And that leads me to ask: why did they come once and then effectively disappear for the rest of the night? One visit over the course of a three-plus hour dinner? We finally gave up and asked for a second visit. Finally, speaking of bread service, early on in the meal we were brought the house version of Parker House rolls (and, in fact, they were specifically identified as “Parker House” rolls). Fresh? Without a doubt. Sad, inexpert versions of the real thing? Also without a doubt. If you’re going to recreate a classic and use the name of the classic, you’d better succeed beyond a doubt. These simply weren’t any better than okay (though these, in fact, were warmish).
CRANBERRY BEAN & BASIL ANOLINIRomano Beans, Sweet Carrots, Gold Bar Squash,
“Minestrone” Sauce and “Olio Verde”
ELYSIAN FIELDS FARM’S LAMB SADDLEGarnet Yam “Dauphine,” Chanterelle Mushrooms
Sicilian Pistachios and Oregon Huckleberries
“PB&J”“Bleu d’Auvergne”
Virginia Peanuts, Thompson Grapes
and Black Truffle Puree
VON TRAPP BROTHERS’ “OMA”Hobbs Shore’s Bacon, Ale Braised Savoy Cabbage
Brussels Sprouts and Pickled Sweet Carrots
Which leaves the service. As I said above, our servers started out perfectly correct and completely detached. No humanity, no warmth, and o we made a concerted effort to engage our servers, to ask questions, to talk about related and unrelated things, to chat. It worked. Both our servers warmed up and we had a lovely time for most of the meal. They laughed and conversed, joked and became real people, not automatons. Indeed, we had several longish chats that offered some fascinating insights into the experience of working at Per Se, a behind-the-scenes take on things. They knew their ingredients and preparations inside out. Their attentiveness could be extraordinary: I had taken but a single bite of my brioche, which I was rationing out to accompany my foie. I hadn’t even had the chance to take a second bite when the first brioche was whisked away, replaced by a fresh, new brioche. (If you take that much care with the brioche, why are your other breads not deserving of that treatment?) Or the following, in our experience remarkable, example of thoughtfulness. LDC didn’t particularly care for her dessert. It happens. It was disappointing but it’s no one’s fault and we didn’t think much of it. But our primary server saw that the LDC had quickly abandoned her dessert and inquired. She was very mildly insistent, wanting to know if it was a matter of LDC being too full or simply not liking what was on her plate. Finally, LDC acknowledged that it wasn’t to her taste. The server insisted that the kitchen be allowed to present something else. She went back to the kitchen and returned with a dish of sorbet and fresh fruit. Not exciting, perhaps, but what a remarkably thoughtful gesture.
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Startin’ young!
We were quite apprehensive when he walked in with his parents. Truth be told he behaved impeccably. We heard not a peep out of him for about two hours. Then, time and boredom must have finally gotten to him (no blame to him; who could have expected he'd be so perfectly behaved for so long!) and he yelped loudly several times. We expected one parent to take him out for a little but, to our surprise, both parents scooped him up and left the restaurant. We felt bad for them (we heard them say they were celebrating an anniversary) but the kid was an absolute trouper.
---/pause---
Then, as if someone flipped a switch, at the very end of the meal we were back to square one. We had finished our desserts and espresso. It was almost as if someone looked at a clock, realized that the table was needed, and so dropped off the check and the mignardises almost without a word, mechanically. Without the least indication that the prior few hours had even happened. We weren’t asked how our evening was, whether we enjoyed the meal, or anything else. After a couple hours of warmth and friendly conversation, we felt as if we were being pushed out the door—gently, to be sure, but pushed nonetheless. The only comments we heard about the evening came from the front desk as we were handed our coats and our “parting gifts”—two small tins of cookies and a fancy 50-page printed brochure describing many of their "Purveyors." (Yes, I am well aware that it is often the practice to drop off the check quietly and without intruding on the table’s conversation. I guess you’ll just have to accept the fact in this case that both the LDC and I, who often differ on our impressions of things like this, received the identical impression that something was “wrong,” that something had happened to shut down the previously highly interactive nature of the evening.)
Compressed apple with yuzu glaze
Ginger beer granite
LDC’s dessert 1 (sorry, no notes and no listing on the menu)
My dessert 1 (ditto)
Box of chocolatesEach one made in house; each one unique. The poor server who brought this has to memorize each individual chocolate and explain what’s inside—in detail. Fascinating presentation and superb chocolates.
MignardisesWe’re left with a fairly confused sense of the evening: excellent, if not stellar or particularly creative, food. A staff capable of superb service but whose behavior was largely inexplicable to us. A sommelier who couldn't be bothered to do his job. Wonderful bread served without being showcased as it deserved. A very pricey experience. (For those who are interested: $310 each plus a $40 upcharge for the foie plus $69 for two glasses of wine plus tax came to just shy of $800 for the evening.) All in all, especially—but not only—considering price, I don’t think we’d return. And perhaps, in a more useful indication of our overall impression: if we had friends in New York who insisted on taking there next time we visit (we should be so lucky!), we’d almost certainly ask if they were interested in treating us to dinner somewhere else.
Last edited by
Gypsy Boy on October 9th, 2015, 3:46 am, edited 1 time in total.
Gypsy Boy
"I am not a glutton--I am an explorer of food." (Erma Bombeck)