Tried that about 6 times! I get the impression that they don't respond to you unless you want to buy a truck-load. Or maybe they are like that webio guy and use the business as a scam! "Johnson and Lou", It's a weird name but a great product. I keep a few in my trunk with a portable grill. You can't do that with a regular bag of charcoal; it would turn to dust in a couple of weeks (trust me on that)...
And you don't need a chimney or fluid to light the suckers!
Too bad that they don't do a good job of marketing the product. SOoooo... Anyway!
EVERYBODY! IF you spot the stuff in a store, drop a note here, and you might try a couple of blocks yourself, you might be surprised.
Ride to eat; eat to ride...