d4v3 wrote:I can't tell you what Kitchen-Aid support is like, because I have never had to call them.
My experience with KA customer support is marginally better, but not great. I have two stand mixers and have had a series of minor problems with each. Whenever I call them, the first thing they want to know is exactly what I use the mixer for, quantities, and what speeds I use. I've learned that if I say I use a speed higher than 2 to kneed dough, I will be told that I've misused the mixer and I should follow the recipes in their enclosed recipe book.
They usually give me a "do it yourself" type of fix that temporarily fixes the problem.
When my larger mixer finally died, out of warranty, they simply referred me to a local repair place that actually has quite reasonable prices.