HI,
I took my Mom to Edgebrook Diner today. I dropped her off to initiate our claim on two seats, while I hunted for parking that was not a 1-2-3 effort.
We shared a portion of biscuits and gravy. While the biscuits were evidently sitting around for a while. The biscuits combined with the wonderful gravy made up for most of the biscuits deficiencies.
Mom had the homemade corned beef with scrambled eggs and hashbrowns. I had the Greek Village Omelet, which was tomatoes, spinach, onions and feta cheese with hashbrowns. I rarely eat omelets out because they seem to be too many eggs and more than I care to eat. Especially since I make single egg omelets for myself at home, by comparision 2-3 egg omelets are just too big. I liked the size at Edgebrook dinner, while larger than I would do at home it was not the monster that took plate variety either. Somewhere in the mix of things, the grits ordered with cheddar cheese never materialized. I was full and cancelled for next time.
There was a very skinny blond woman overseeing operations who had a wonderful command of the place. When I was last there about two weeks ago, there were two single seats with 3 people in between. I was quietly hoping the counter girls would recognize two friends could be served if they requested those three to shift one seat over. It didn't happen and figured it was not part of the diner culture to shift around for waiting customers. Today, this blond woman not only had people moving over a seat to empty a pair of seats. She inquired of those waiting in the back row if they wanted drinks while waiting. Smart customer management done with a lot of charm.
I overheard her talking to other customer's about the Winnetka operation. She indicated her husband (I think that was the relationship) was over there training the cooks and would likely be returning to Edgebrook in the next week. She then complained about the griddle and/or stove there cannot be used there because the city wants a $7000 ventillation system installed, which they are not in a position to immediately do. It appears this ventillation issue was never brought up with the prior tenant, who used the griddle freely. From her knowledge of various business issues, it was clear she was one of the owners.
I talked to her a little bit to learn Edgebrook Diner has been run by the same family for the last ten years. She and her husband (?) have been responsible for operations for the last three years on behalf of the family. She made a point of inquiring if I had been there before, then made a point of introducing herself and shaking my hand. Really a very sharp lady with customer relations. A pretty well run operation despite my MIA grits, which really I didn't need!
BTW - how is lunch at Edgebrook? I hear about breakfast, though I see they have some nice diner lunch options.
Regards,