Went last night for my third visit to SN, this time bringing along my in-laws, who are pizza lovers (we've all traveled together in Italy multiple times, though they, unlike us, won't eat pizza every day given the opportunity -- last time, with only one night in Naples, my wife and I hit Trianon and Da Michele back-to-back, two full pizzas each).
Now, let me start off by saying I love(d) SN. The pizzas aren't perfect, but they are certainly top 5 on this side of the Atlantic (Grimaldi's being the only unambiguously better pie). Last night, we showed up a little after 9pm and added our name to the list, being told there was a roughly 20 minute wait. The owner was outside once about 15 minutes in to update our wait time: "a few more minutes" -- 10 minutes later, we moved inside, after two parties that had arrived after us had been seated. Checked again, were told "just one minute for your table to be set" and before we were seated (a total of 40-45 minutes after arriving), the only other 3-4 parties (all had arrived after us) were seated. We decided to leave, but the owner stopped us at the door and insisted we come back in, that he would "take care of us." He sat us down with complimentary prosecco (which he had served a bit earlier to a different party that was just waiting in line). Unfortunately, two of the four in our party don't drink. He then said he'd take care of us personally. Two minutes later he returned with a waiter who he said would take care of us instead. We ordered our pizzas and a bottle of pellegrino. The pizzas came quick but the waiter (who apologized for the seating delay, saying "I'm sorry, I'm not sure for what") forgot our one drink order until later. The full bill arrived promptly at the end, kind of surprising as the owner's "i'll take care of you" didn't manifest itself in service or a discount.
We ended up leaving more frustrated then had we just left and not been ushered back in. It's unfortunate that my wife and I are so addicted to pizza, I feel like I am almost certain to return, as I can't live without good pizza, and my trips out east are only every couple of months.
I now harbor some regret over the roughly dozen people I've strongly recommended try SN. My recommendations in the future will certainly be more tempered.
On the food side, the pizzas were still very good, but there was a bit of the sogginess some described above, though my hope is it was within normal variation.
As an interesting comparison, we hit Smoque for lunch a few hours earlier; the owner came by unprompted and sat down with us when he heard my in-laws were in from Kansas City and we compared notes on KC BBQ spots for 10 minutes and he described his philosophy on sauce, menu variety, etc. Had the owner at SN shown any interest beyond getting one more turn at one more table, we probably wouldn't have left with such a bitter taste.