This ties in with the “trend towards appetizers not entrees” discussion (based on the recent NYT article) going on in the LTH media domination thread, because our party-of-eight dinner Saturday night at Avenue M got off to a promising start with a variety of good appetizers. If only it had ended there.
Starting with the good news...We were greeted genially; seated at a very nice table; our friendly waitress was right there to take a drink order of cocktails, wines-by-the-glass and sparkling waters; all drinks showed up promptly and as specified; and after some sips, the ordering of appetizers proceeded at a comfortable pace. Raw oysters were very fresh, the little hand-held “lollilpop” lambchops were quite special (nicely rare and flavorful), the sea scallops good, the tuna sashimi fine.
But things started going off the rails when I placed an order from the wine list, one of the 2004 cabernets from the Napa Valley that the restaurant listed. After a bit our waitress returned apologetically, saying the restaurant didn’t actually have that bottle. No problem. I picked another cabernet of the same vintage. She nodded affirmatively as if to say, “Good choice. I
know we have that one.” A few minutes later she returned, saying, “Strike two.” Now I was a little irritated, but made a third selection. When she returned, chagrined, it was with a different bottle which she said the restaurant was comping us—since, it turned out, the restaurant had now swung and missed for strike three. Clearly embarrassed by the restaurant's failure, she said something apologetic along the lines of, “the restaurant is in the process of changing its wine list.” If that’s the case, I wonder why Avenue M is handing customers
this wine list?
The management's gesture would have felt more sincere and fully satisfactory had the bottle it comped been of similar quality to any of the three I ordered, but it wasn't. No matter. We accepted the offering--it was free, after all. Onward and upward. We weren’t letting this get in the way of our good time.
But with the entree course, the derailment became a full-on train-wreck. Four of us ordered the sliced duck breast. Mine, and one of our friends’, arrived so underdone as to be verging on raw--as in, "what are they thinking." I'm no stranger to rarish when it comes to duck (and, as witness the appetizers, will eat other foods raw), but I’m not ready for poultry sushi. We sent these orders back, and they returned after some more cooking acceptably done.
The entrees of two others in our party never arrived at all. Or rather, after repeated inquiries, they did, finally—when the six of our party who had received their entrees were finished with them.
While this foul-up was in progress, a managerial type (the owner? I don't know) stopped by the table harriedly to assure us he knew of it and was working to correct it. I replied, not unpleasantly, “That’s good…and I expect there will be an appropriate adjustment in the check.” He nodded grudgingly; graciously would have been better, given the situation.
In the end, the adjustment Avenue M made was to comp one of the other bottles of wine we had ordered (in addition to the earlier bottle of substitute wine that we hadn’t), and the two desserts we ordered. We judged the gesture sufficient.
Happily, the eight of us had a fantastic time throughout the meal despite the snafus. Friendship transcends all. And the lowered amount of the check did take away whatever residual sting from the restaurant's performance we might have walked away feeling. I would have liked to sense that Avenue M was sincerely regretful and looking forward to a chance to demonstrate its skill to us on some future occasion, rather than feeling that the restaurant was simply eager to close the chapter on our evening there, but you can't have everything.
This was the first time at Avenue M for all of us, but based on just this experience, it could be that Avenue M should transform itself into a "small plates and wines by the glass" place, since it seems able to do those things with a high degree of competence. On the other hand, the restaurant was bustling, and I'm sure many of the other people there were repeat customers, and so I have to believe that our overall-meal experience was fairly atypical.