Graze closed on friday....
Anyone know what happened?
my wife and I just happened to try graze a month or so ago. my impressions were that the owners sunk a ton of money into the remodel/design. it was a very hip, design-heavy place.
but i noticed a lot of unprofessional touches, like cheesy signage printed off the office computer and scotch-taped to the front windows, the fact that the valet was only accessible on the dearborn side and there was no signage to indicate this on ontario (a way more busy street), and the service was noticeably poor.
we thought the food rocked! but we were there on a friday or saturday night (can't remember) at around 8pm and the place was almost empty. it was clear something was up.
the small plates concept is always a bit risky, especially in tourist-heavy area such as this. savvy diners love it. people in town from oklahoma and kansas don't get it.
the servers really lacked polish and seemed almost untrained. we figured that if the place had been open a while and business was poor, they may have gone through a lot of servers and what they ended up with was the 'D' team. our server was this near-teenager who seemed fresh off the greyhound from indiana or something.
servers didn't explain dishes, didn't tell us ice cream flavors, didn't offer coffee, and plopped down dishes without telling us what they were. (not that big a deal, although there were a couple freebies we got from the chef where we honestly didn't know, since we didn't order them)
we noticed a couple manager/owner types on the floor and they didn't seem to care much. this might be attributable to the fact that the restaurant was dead on what should've been a busy night, or that they already knew the place was on its way to the graveyard. hard to tell--chicken/egg.
my guess would be that graze was undercapitalized, the staff wasn't ever adequately prepared/trained, and that the owners didn't have a firm grasp of the task they were taking on by opening a hip downtown spot in an area with so much competition.
too bad. the place had potential and might've fared much better had it been located in a neighborhood like lincoln square or wrigleyville.