I wrote this post more than 6 months ago and saved it as a document to "think about it" before posting. I hate to be overly negative, but all of this is true to our experience, and I wanted to share. Maybe things have changed since our visit, and clearly others have had much more positive experiences, but based on our one-and-only visit to Think Cafe, we will never go back. Here is what I originally wanted to share. (I think I wrote this at the end of March...)
Yikes! I was astonished and incredibly disappointed with our meal at Think Cafe. Having read all the superlatives about this place, I feel like I was dining in another restaurant completely, when comparing ours with others' posted experiences. I really, really wanted to like this place, but I will NEVER come back. The food and the service, combined with belligerent management attitude, made it a very negative experience.
We arrived 20 minutes late for our reservation and were told our table had been given away - totally acceptable. We were then seated 30 minutes later; it was packed at 8:30 PM on a Wednesday night! Once seated, the server opened and poured the beautiful bottle of red wine we had brought (a $30 Tuscan red that the Whole Foods guy had recommended). He told us all the specials they were "out of due to the Check Please re-run the previous weekend." So that explained the wait and the fact that the entire staff seemed frazzled and irritated.
I ordered the asparagus appetizer and the soup (corn-crab chowder) to start. My husband ordered the salmon starter, and our guest asked for the crab cakes. About 20 minutes later, my asparagus arrived. We sat, waiting for the other appetizers to arrive, with no sign of our waiter. Finally, we flagged him down (15 minutes lapsed) and asked where the rest of the starters were. He said, "Oh, I though you were all going to share the asparagus so I haven't put those orders in yet." Pretty big assumption to make, and it was wrong. We politely asked if he could speed things up since it was now after 9 PM and we had been at the restaurant over an hour; also, we asked if we could have some bread - like we saw on the other tables - and he said "Oh, didn't they give you any?" and plopped some onto our table. The white asparagus was yummy, and my dining companions were happy to take a few bites, but by the time their starters arrived 15 minutes after that, they were starving. My husband said the salmon was good, our friend said the crab cakes were AWFUL - mushy and cold on the inside, very crispy (almost burnt) on the top and bottom, but not seasoned and therefore a disappointment. The soup also appeared to be a season-it-yourself version, as it had no detectable salt or pepper and was one of the blandest soups I have tasted. Once I added a bit of salt and pepper, it was decent, but not nearly as good as the cream soups from the heat-and-eat section of Trader Joe's.
The busboy cleared our plates and about 15 minutes later we again asked the server if he could check on our entrees – would they be coming soon? He replied, “I just checked, they are coming soon.” (Tip for this server: if you’re checking on something, why not keep the patrons abreast of the situation. No one minds waiting if they know what’s going on!) About 5 minutes later, my chicken marsala arrived, looking very nice with roasted potatoes, plenty of mushrooms and a plump chicken breast, with a large sprig of rosemary on top. We waited again. Another 5 minutes passed before my companions’ entrees – the house-special rack of lamb – arrived. It looked quite promising to these lamb-lovers, who also love garlic mashed potatoes. My first bite of the chicken confirmed my expectations – it was delicious but luke-warm. The lamb was another story completely. Our friend said it was greasy and that the potatoes tasted “off.” My husband showed me a huge, 1-inch square piece of fat on one of his three pieces of lamb and said, “they’re all like this...I don’t get it.” He asked me to taste the potatoes, since I make a pretty good roasted garlic mash at home, and I agreed with the guys; the potatoes were bitter and had a strange texture, a mix of lumps and bits of un-roasted garlic. Yuck. When the server came back about 10 minutes into our entrees and asked how it was, our friend put it straight to him and said he’d like to send it back. Would our friend care to explain why? (He did – quite diplomatically.) And what would he like it its place? (Nothing, except the $26 removed from the bill.) The server then avoided our table for another 10 minutes and eventually asked my husband how his lamb was. He said that it wasn’t to his liking, but that he had eaten one of the three pieces of lamb so he was no longer hungry. He could just take the plate away. The server again asked if he could bring something in its place and we explained that it was now almost 10PM, and we did not want to wait to have another dish cooked. I offered both of my companions the remainder of my chicken, and they each had a few bites. We decided we would just chalk it up to a bad night in the restaurant and try it again another time.
But out came a woman (The manager? The chef’s wife? We don’t know, she didn’t introduce herself, but appeared to be someone in charge of the front of the house...) who immediately went on the defensive and put the nail in our evening’s coffin. She explained that lamb needs fat in order to be flavorful, and that theirs has never, ever been sent back before now; in fact, she had just tasted ours (did she eat some of my husband’s plate he sent back???) and it was “perfection – your wine must be interfering with the flavor” because it was the best she’s ever tasted. Our friend, who was visiting us from the U.K., explained that he has had lamb all over the world, in many different cultures, and he had never had lamb that fatty or distasteful. She then explained that they pay $20/pound for their lamb, and suggested that we should call their supplier to talk about quality with them! She also said that the potatoes are “just the way our customers like them” and that our wine was probably to blame for our “tasting things that just aren’t there.” When my husband explained that it tasted like the garlic was raw rather than roasted, she said that we were WRONG, but softened this by again blaming our wine. We offered her a taste of the wine so she could see for herself and she declined. She started in again about the lamb, and our friend asked if she could please stop. He politely asked if we could refrain from arguing; it was a matter of taste, and we would prefer just to end the meal. She looked dumbfounded, but then mentioned that she wanted to be sure we would accept the check.
"Whatever you are, be a good one." -Abraham Lincoln