What I love (and don't) about Hugo's.
For some reason I was in a mood to be a wee bit celebratory on Friday, so I asked the Bride to join me at Hugo's in N'ville. On balance, I really like Hugo's but the place is a mixed bag.
The room is quite well-done, warm wood paneling, white tile, a touch of nautical decor. The waiters in their old-school whites round it all out, and with the piano player immediately to your right at the entrance of the hopping bar, the place gives a nice feeling upon entry - a warm, anticipatory buzz that "I am going to have fun here."
Then come the hosts. The bride and I usually arrive separately at Hugo's and dine early (530p this night). I like to sit at the table and have a cocktail while reading the paper and awaiting my lovely companion. To do this, one must jump over certain hurdles. First, they will not seat you at all if your party is incomplete without a reservation (to be clear, I understand that one does not seat incomplete parties in a full restaurant, but this is a place that is probably less than 20% full at the time). Maybe someone can explain the logic of this, but I do not see how having a single waiting at a table for a companion is more or less of an issue with a reservation. So now I call when I leave the office to make a reservation for 15 minutes later. Then when I get there I have to vouch as to when the Bride is arriving, so I usually step outside and call her. Now, as far as they can tell, I could be holding a fake cell phone full of candy hearts to my ear, but that satisfies them and I get my table. I admit that this dance hardly annoys me now that I know the steps and can get what I want with little inconvenience, but it still strikes me as silly.
Attentive service and a good martini follow, and I settle in while the place fills around me and the buzz builds.
Once the Bride arrives, we go off on separate tangents. I will focus on the basics - some oysters, and a steak. The Bride goes for the Lobster Bisque and seafood, most often salmon. Their soups are okay in my book, but about as subtle as a sledge hammer. If you want the oldest of old school bisque, great, but I find the flavors and all the butter fat too much; the Bookbinders is better, but the sherry is a bit overwhelming. The fish dishes are hit and miss - often overcooked and oversauced for me, though at times they can be very good. The oysters and steaks - particularly the Chicago Cut which is really a Cowboy Ribeye - never fail to satisfy.
Service is never less than professional and attentive, but can be too rushed. I have had times when main courses appeared less than 5 minutes after the starters and either went back or sat and cooled - a friend who is a bit more ornery than me actually sent her main courses back twice until the waiter finally said, just let me know when you are ready.
But maybe they are working on this, since on Friday the waiter told us he was going to hold off on putting in our mains until we finished our starters and cocktails. We were having a lively conversation that included him at times, imbibing freely and really enjoying ourselves, so his gesture was appreciated and very appropriate. Or maybe it turns out that the kitchen operates under the mandate to "turn the orders fast!!!" and we just got lucky with a good waiter who knows how to manage that. Either way, this was much better than usual.
Then we finish with good coffee service and that last piece of theater - the gargantuan desserts. Pretty good, even if the portion sizes are ludicrous, in a good way.
By the time we leave, say 7p or so, the place is full and full of Friday festivity - eating drinking and celebrating the weekend, and I leave a happy and well fed man.
I really do like Hugo's, and would love it if they could just iron out some service issues and the inconsistency in the preparation of the fish dishes. For now, it will just be a warmly retro spot for steak and oysters when I am in that mood.
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Feeling (south) loopy