I just ate at the the Deerfield location for the second time this weekend. I live in the city, and so don't get out there much. But the in-laws have friends that moved out there, and so on occasion they visit them when they are in town, and me and the missus join them. The first time was about 5 years ago, and the experience was innocuous, but nothing special. This past weekend however...
We arrived 30 minutes before our reservation, so we told the bored-looking hostess that we were early, and that we would wait on the rest of our party at the bar. She haughtily informed us that since our entire party was not here, we would have to wait to be seated.... uhhhmmm, yeah, I think I just told you that, didn't I?
I will also mention that this was a Saturday at 6:30PM, and the place was nearly deserted...
Went to the bar, and asked the bartender for a wine list, which was woefully limited. Ordered a couple of glasses of a decent Cab for me and the missus, fought back the urge to slap the bartender when he sneered at my in-laws drink choices (Jack-n-Coke, and White Zin). Really... if your career ambition is bartending at the Stoney River in the far northern suburbs, do you really have a right to look down on anyone?
In a never-ending game between my father-in-law and I, I tried to pay the tab before he could... After serving the drinks, the bartender never once even looked at me, never taking his eyes off the baseball game on the TV overhead... I waved cash at him, and he never noticed
Our friends arrived, and were not told that we had arrived earlier, and instead waited in the entry for us, until we looked up and saw them there. This is becoming ridiculous. Luckily, all of us have a pretty good sense of humor, and so just roll with the awful service, and are seated. I catch up after literally having to throw a balled up napkin at the bartender to get his attention to pay the tab. I felt like just walking away, I was so frustrated with the service.
Did I mention that the place was nearly empty? They jammed the 6 of us into a four top. It was okay, as the confined quarters allowed us to have a nice conversation over the noise of the blaring music.
The waiter arrives, and he barely speaks English. I am not mentioning this is any sort of mean-spirited or biased way, just that the elevated noise level (ridiculously high for the number of people in there) compounded a basic dificulty in communication that led to us having to point at items on the menu and then sides, and then carefully enunciate the serving temperatures (Me: Medium Rare, please. He: Medium Well? Me: No, Medium RARE, He: Medium? Me: No... MEDIUM
RARE)
After a significant wait, our orders arrive, and they mix up up everyone's orders, but we work it out, and temperatures are okay, but not quite right. Steaks are overseasoned to a fare-thee-well. They were more salty than any steak I have ever had, and to me, had an artificial taste. The seasoning overpowered the flavor of the steak itself. The asparagus side (there was an upcharge to get a veg instead of potato

) was completely unseasoned, and boiled to a limp, lifeless mass.
With our dinners finished, at least as much as we choke down, depending on the diner, our plates sat on the table for about 15 minutes. We eventually flagged down a busboy, who bussed the table, and at our request, tracked down the waiter, who had not returned to our table since taking our orders. He dropped the check and left without inquiring about our meal. Just par for the course on this evening.
I usually feel that most people are much more likely to spout off about a bad experience than a good experience, so I usually try to reserve my comments to the positive. However, this experience was so truly awful, that I felt I had to share it. I have not had a dining experience this bad in almost ten years living in Chicagoland, the only experience that came close was a dinner at a now defunct "italian" place in Palatine. Our friends, upon whose recommendation we had chosen the place, felt embarrassed and apologized. The only thing that kept us all from being furious was the fact that even under trying circumstances you can always have a good time with old friends, even if it is laughing at the ridiculously bad experience we are sharing.
My in-laws' friends, who seldom venture to the city asked if we normally got this kind of service in Chicago. I honestly replied that I had never gotten food or service that bad in the city. Next time, they are meeting us in the city, and I am taking them to Sabatino's. That's what a great little neighborhood joint should be, and great steak can be had for less than $25...