i totally agree with mr. ronnie.
i had been a kaufman's devotee for years, but we recently moved and now the NY B&B on touhy is very convenient, so i decided to try it and, yes, their bagels are superior, precisely because of the crispy outer 'shell'. their bialys are also better and they seem to have more different kinds than kaufman's.
i find their deli offerings to be....fine. we get lox and whatever you call the larger pieces of salmon that are smoked/cooked, some cream cheeses, and sometimes a coffee cake. that's pretty much all i ever got at kaufman's, so not much of a difference for me.
the coffee cakes at NY B&B are also fabulous. we love both the chocolate-cheese and the almond.