Just got back from here 10 minutes ago...I wonder if people have shared similar complaints with them in the past, because it seems some of these issues were taken care of.
The price options were $5.99/lb (in a foam container), or $10.99 all-you-can-eat (using real plates). After scoping out the options, my coworker & I went for the AYCE.
The menu today was aloo samosa, tandoori chicken, butter chicken, saag paneer, chole, aloo jeera, chicken biryani, plain rice, and naan.
The food was nice and hot (temp-wise, not spice-wise)...I jumped the gun on a bite of saag paneer & had to do the goofy open-mouth panting to keep from burning the roof of my mouth too badly. The owner, whose family also owns the local India Garden chain, said the food comes from their Schaumburg location. He pointed out their shiny new insulated food transporters, and made sure to mention that the food is maintained at a constant 146 degrees while on the buffet table.
I thought the food quality was consistent with the India Garden in Streeterville (which is the only one I've visited, and is my fave of the Indian restaurants in the Gold Coast/River North/Streeterville area). However, the chole was a real standout. It tasted like they threw in a bit of mango pickle while cooking it up, which gave it a tangy, unique twist...I was a big fan, and went back for seconds.
On the other hand, the aloo jeera was quite bland, and the naan, while soft & chewy, was slightly soggy from being trapped in transit in the chafing dish (which was sealed up with cling wrap). Interestingly, the samosas' shells had a decent crispness to them...I didn't find mine to be soggy at all. I don't know what they did differently to package up the samosas, but they should try doing that with the naans too.
Not sure if the AYCE deal comes with a soft drink...I just grabbed a cup & filled it from one of the icewater pitchers on the ledge by the buffet table, and one of the 7 Eleven employees topped it off every time she walked by.
The food didn't blow me away by any means, but in my opinion, it's about as good as you're gonna get without venturing to Devon. And considering how otherwise nonexistent the Indian lunch options are in the Loop, I could see 7 Eleven Café (as it is officially named, come to find out) becoming a once-a-month treat.
Now to spend the rest of the afternoon sluggishly refreshing lthforum as I'm overcome with food coma...