Hi,
Most of my visits to Costco are between 6 PM and closing on weeknights. Recently I was there at 7 PM in search of whole chicken for 79 cents a pound, though I would buy their chicken breasts for $1.89 a pound as a back-up plan.
The refrigerated cases had whole organic chicken, chicken breasts, chicken thighs, but not my favored whole chicken. I walked over to the only employee in the meat department, the guy working the chicken rotisserie. I inquired if there were any whole chickens in the rear, he reported, "Everything we have is out there. You should come back tomorrow."
I went back to the chicken case to dicker in my mind over what to purchase. Meanwhile a stocking clerk begins filling the bin with the very same whole chickens I had just inquired about. I took what I needed, then headed over to guy I had just talked to. "Excuse me, the chickens I was just talking to you about are now being stocked. Why did you tell me to come back tomorrow?" "That's not my department, I didn't know we had any chickens left." "Why didn't you find someone who knew the score? I live 20 minutes away and make a deliberate choice to come here. You were just blowing me off, weren't you?" In the modern era of no answer seems like a better idea than an apology, the guy simply continued working.
I found the manager to comment on this situation. He did apologize and appreciated the feedback. I told him I have talked to those same people in the past who always provided the same answer, "Come back tomorrow."
Around the 4th of July, I recall once asking them to check stock for spare ribs at the front of the store. The computer had indicated an inventory of over 200 units, though none was found when I got back there. I made a similar inquiry to be advised to return tomorrow. I thought at the time their inventory may have been out of date. Now I wonder if I got the same lazy brush off.
I am now a bit wiser, perhaps a bit more skeptical and will ask a few more questions . Probably the primary question will be: "Are you from the meat deparment?" If the answer is no, then I am going to ask them to find the correct person.
I do like Costco quite a bit. This is the only service glitch I have encountered, though I thought some might benefit from the information.
Regards,