Until now, this place had escaped my notice on this board, so when some friends of mine invited me and Ms.Snax out to Oak Park to have lunch at MSCM yesterday, describing it as "our neighborhood cheese shop". I was expecting something more humble. The space is very sleek and modern, with a vibe that actually felt more New York than Chicago to me...I was surprised by the level of sophistication. Smooth jazz I associate with standard Sunday brunch pumped out of the speakers, a little louder than necessary.
Overall, the food was exceptional but the service was a mess!
First course, we sampled the pumpkin bisque, broccoli cheese soup and green salad with goat cheese, and all were fantastic. With "cheese" in your name, your curd had better shine, and shine they did. However, we had a toddler in our party, and the staff seemed totally unprepared to offer kid-appropriate serving dishes or utensils. Here's a hint, don't give a two year old water in a tall glass with an even taller straw, and give them a teaspoon for soup so they can actually put the food in their mouth.
After the appetizers, many of us took a stroll to take in the truly impressive selection of inhouse and specialty label items for sale in the market area, we came back to a totally empty table. Not just our empty plates, but our drinks, silverware, everything. Our friend, who had stayed behind with her daughter, said that three staffers came over and, before she could stop them, whisked everything away on the assumption we were finished with our meal (did they think we skipped on the bill?). So an honest mistake born of overexuberance was soon corrected, replacing the half finished drinks with apologies. That said, one rule of service requires extra attention to a party that experiences a slip up, but the staff fell down on that count. The embarassed servers couldn't resist trying to subtly blame each other in front of us, which was uncomfortable to say the least. In fact, they got so caught up in this, while they did bring new water glasses, those glasses remained unfilled through the next course, despite two requests.
The entrees were all quite formidable in both flavor and presentation. No complaints at all about what we got, just kudos, although I can't comment on the bread and preserves that was supposed to accompany our meals, since that amenity never made it to our table (we did envy our neighbor's, however, it looked good). A chicken torta was deconstructed into open-faced quarters laid out along a skinny plate, which made the sandwich into rather hearty finger food. The sweet potato/roast pork skillet, with its iron pan nested smartly in a buffed walnut tray that lent some elegance. was sweet and smoky, but really needed the added eggs to bring the dish together, so I would recommend making those standard instead of an option. Those over-easys were incredibly soft and creamy as if poached, a texture that I thought impossible to achieve in fried egg. The apple crepe was also impressive, with perfectly prepared fruit that still had crunch and bite while wrapped in a pillowy case.
Our server also got both of our desserts wrong, bringing lemon sorbet instead of vanilla gelato, and forgetting the gelato altogether with the croissant pudding. When this was pointed out, they brought a pain au chocolat on the house, which was nice if rather beside the point. The pudding was quite interesting, consisting of several day-old pastries (danish, muffin and croissant) crumbled together rocky-road style in an enameled iron pot and baked, but the whipped cream wasn't substantial enough to replace the gelato in lightening the dish. The hazelnut gelato was superb, however.
So the food was impressive enough to warrant another go round at Marion Street, but I think the staff, while friendly enough, needs to get on the same page with each other.
We crack us up.