Well, we gave this place a whirl today and the niceness of the people with whom we interacted at the restaurant was pretty much the highlight for me. I think this place represents a big problem in (north) suburban dining because they're stuck between trying to please the local contingent and serving lousy versions of the dishes because of it.
A case in point was the papaya salad. I ordered it and said I wanted it spicy. Our server immediately said 'medium.' I repeated myself. She then said 'medium' again. Then I looked her directly in the eye and said, 'not medium, spicy.' She smiled, as if delighted by my choice. When the dish arrived, it was definitely spicy but very one-dimensional in flavor. I asked her if they used fish sauce in the dish, because it seemed to be missing. She said that they sometimes do but not in this case. I asked why they didn't use it. She replied they make it for themselves with fish sauce but that most people who come in don't like it that way. I said that I really prefer it with fish sauce and that they should always put fish sauce in it since that's really how the dish is supposed to be made. But rather than offer to re-make it for us, she said, next time you come in, we'll make it for you with fish sauce, if you ask. I don't think that getting a dish prepared in the proper manner should be a special request. Also, the dish was served with a couple of cold-boiled shrimp atop it, instead of salt-dried shrimp. It was pretty much a faux version of the dish and the fact that even after expressing my preference, I was not offered a re-do, was disappointing.
Tom Kha was pretty decent -- nothing earth-shattering but good. Thai Wings (fried) were crispy and piping hot but a bit overcooked to the point of dryness and they tasted unseasoned and unmarinated. Tiger Cry was abysmal. It was dry, flavorless and riddled with bits of inedible gristle. I cannot say that it was re-heated and it very well may not have been but it certainly tasted like it had been re-heated.
Entrees were on the same level. Son ordered his standard pork pad see ewe and it was decent. I was pleased and surprised by the fact that it wasn't cloyingly sweet. Noodles were not browned very much at all but they were chewy and dense in a good way. Duck curry was a mixed bag. I really liked the red curry, which was nicely-flavored and rich, even if a bit tame on the heat level but the duck had an unpalateable quality that, again, said ' reheated' to me. The one-note Spicy Basil chicken (pad kra prow) tasted more like black pepper than anything else. This too, was missing fish sauce but that instance was more irritating than the previous one, since I'd already expressed my preference to have it included. We said no more to the staff about our disappointment but maybe the fact that we finished none of the dishes sent the message.
In addition to my personal disappoinment, I also felt bad for these guys because during our lunch someone whom I imagine was a fairly typical customer came in to order a Mango Fresh Fruit Freeze and she was so obnoxious I wanted to belt her. She must have asked 20 questions about the contents of the beverage, which does actually include fresh fruit, cut to order. At one point she requested a run-down of all the ingredients in the drink and basically wanted to sign off on each one as they were about to be added to it. It was an hysterical 10 minutes, listening to this person cherry pick (pun slightly intended) the contents of her Freeze, which ended up containing only a portion of the ingredients normally used in it. She omitted the half & half, tea and a few others, too. I thought she was going to freak out when they started to add the half & half, "WAIT! What's THAT? Half & half?!?!" But the ultimate kicker was when she argued that the fresh mango they were going to cut up and put in the freeze was not actually a mango. I saw it. It was definitely a mango and I think she eventually relented and agreed to have it included. I guess that since it wasn't cut up in frozen chunks and removed from a plastic bag, the customer couldn't identify it as mango. Pathetic, totally, but at least it helps to explain why they were so reticent to add the fish sauce to the savory dishes.
If this person was, in fact, representative of the typical customer, this place has a tough row to hoe. There's no way to keep everyone happy. If you pander to and dumb down for the locals, you may end up with a base of loyal customers but you're going to end up with mutated and mutilated versions of the dishes you're serving. And when those folks tire of your food, you're basically done. Otoh, if you make the dishes properly, you could potentially lose those local customers who are scared of fish sauce and half & half, and there's no guarantee that you will eventually build a larger following by doing so. Who's going to trek out to Buffalo Grove for Thai when the city is host to several great spots? The bottom line is that if this is what it takes for a Thai restaurant to stay afloat in the far northern suburbs, then the far northern suburbs are simply not ready for Thai food.
Friendly as they were, based on my experience today, I cannot imagine ever returning to Oishii Thai.
=R=
By protecting others, you save yourself. If you only think of yourself, you'll only destroy yourself. --Kambei Shimada
Every human interaction is an opportunity for disappointment --RS
There's a horse loose in a hospital --JM
That don't impress me much --Shania Twain