dfawley wrote: I lip-read a fellow diner from across the room saying "God Damn It!" after receiving their, (I'm speculating) incomplete order..
My husband and I had a similar experience tonight dining at Bhabi's Kitchen. I was saying the same thing. When we are hungry for Indian, Bhabi's is the place we go to, so we've been there many times. One thing that has been consistent through our visits is that his wife almost always forgets to bring us our rice (plain rice! It shouldn't be so difficult). We eat rice with our entrees because of all the sauce, so to us, its a main ingredient in our meals at Bhabi's. Needless to say, by the time we get our rice, our food is either cold or gone because waiting ten minutes after your food is delivered to your table to get your rice is ridiculous. They hardly ever come out of the kitchen so it makes it difficult to even bring it to their attention. Tonight we even tried a different approach by ordering the rice first before we told her which entrees we wanted, but it still didn't do any good. It's become a running joke everytime we go there. If the food wasn't so good we probably would have stopped going a long time ago -- however, this was our first visit post-
Check, Please.
dfawley wrote:This restaurant is a prime example of the "Check Please" effect: a formally good restaurant gets featured on "Check Please" whereupon the increased traffic overwhelms the capabilities of the restaurant..
I don't think the staff at Bhabi's can handle to amount of traffic they are getting. Tonight was a good example of that. Over half of the tables were full by 5:30pm, which we have never seen before - usually we are the only ones there! A few tables were full of diners who, you could tell, have never even eaten Indian before so Bhabi was taking extra time explaining his ingredients, ect., as I'm sure many of you have heard if you've ever dined here. It's great that he does that, but not when people have been sitting for a while, waiting for someone to take their order. Bhabi seemed a little more stressed than usual tonight, not his normal happy self. They just need some more staff.
dfawley wrote:They first need to fire the blissed-out teenager. Then they need to either hire a consultant or simply invest some money and time to increase their capacity without sacrificing quality or else others, like myself, will never go back.
Speaking of the teenager, he was clearing our table and the only thing left on it was the tablespoon that was used for the rice. He asked us if it was ok if he could take the spoon after he had taken everything else, even the entree dishes with food still in it -- you'd think he'd ask if its ok to take that instead of a spoon!
Unfortunately we probably won't be going back to Bhabi's for quite a while. As good as
Check, Please can be for businesses, I think it can also ruin smaller businesses who can't handle the crowds. If your food is lacking in flavor and you keep hungry people waiting, no one will come back and the word will get out. Although they have some of the best vegetable samosas I've ever had, its not enough for me to go sit and wait and wait and wait. Our entrees tonight were just ok, and we've never had 'just ok' at Bhabi's, we've always left very happy. We ordered the Chicken Masala and the Aloo Palak, which was very tasteless and disappointing, I had to salt it, and I rarely salt food. The naan was wonderful as always, but still not enough for us to go back anytime soon. Hopefully they hire more staff and get it together, but in the meantime, we'll be going back to Viceroy!