I went to Quay for Restaurant Week and totally agree that there was an identity crisis!
I walked in before my friends got there and it seemed like I just walked into a sports bar in the burbs - everything from the sweet, yet rough around the edges bartenders to a bunch of construction workers getting post shift drinks having good times and watching the TVs. There's a job across the street that will have the frequenting the bar for close to a year I found out after talking to one of the guys in the crew.
Now I have nothing against sports, bars, men, nor the burbs, but it's not exactly the image that Quay puts out there in their branding/imaging.
Friends arrived and we were lead to the back which was like day and night.
The dining room was calm, tasteful, bright, white in color scheme and our server/service fell in line with what one would expect when eating a scallop and short rib dish as opposed to mozzarella sticks and beer.
The dishes were good/above average.
I was stunned at the size of my entree - 4 large scallops with short rib on top of a puree.
Others at my table had the risotto and pork chop - both were quite good.
I kind of forgot I went to Quay because 1 - it was during RW and 2 - it's out of the way for me.
There's more on the menu that I am interested in trying and I understand there are other components of the restaurant/bar/lounge.
IMO - it's worth a try!