I have only been to Silver Cloud once, but would not return. A friend of mine and I used to do dinner once a week, and Silver Cloud was one of her suggestions. We wanted to sit outside and had to wait for about 20 minutes for a table (not that uncommon in the area, so I didn't see this as being a very big deal), so we waited at the bar in the mean time for cocktails. I'm a big (as I call them) 'girly' martini fan and Silver Cloud had an interesting list. I opted for the smore martini, which sounded really interesting and I've never seen before. On the drink menu it stated that there was coffee in the drink, I was no thinking that this would cause the drink to sway too much from the typical 'girly' martini since I've had several espresso martini's etc. that were quite good. I was very disappointed to find that the coffee was the main ingredient of the drink, which was served warm. This might have been my own taste, or simply that it was summer time and I didn’t' know I was ordering a warm drink, but the drink tasted like black coffee with liquor served in a martini glass. Not at all what I was expecting.
The issue we had was that the table they sat us at was right under a tree (1/2 the tables outside were), and the tree was full of chirping birds. Sitting under a tree full of birds didn't seem like the best place to be for dinner. We asked the waiter if we could have a different table there was another one open not under a tree, and were told we could not move, and that someone else would be seated there. So we stayed, and I just figured.....what are the odds?
We ordered our meals, I had the grilled cheese with tomato soup. Silly as it sounds, I love a really good grilled cheese and I was told that this was one of their more popular dishes. I was greatly disappointed. The soup was Campbells tomato soup, and the grilled cheese although on a great thick bread was cold when served. It was one of those meals that just didn't seem justified for the price.
Needless to say the evening ended in the only way it possibly could when sitting under a tree full of birds. And the wait staff didn't seem to think this was that big of a deal, as no apology was offered, or discount giving on my then unfinished meal.
Maybe I just had a bad experience, but to me the people working at the restaurant really 'make' the experience. Had the situations that arose been handled differently I think I would sum it up as 'just one of those nights' and have given them a second chance, but for me the cloud did not have a silver lining.