I am loving the Mariano's near us (Harwood Heights, on Lawrence). Maybe not the fish and produce selection of Fresh Farms, or the fancy supplements of Whole Foods, or the individual upscale servings of Trader Joe's... but every single employee I've spoken with seems to not only love working there, but is also committed to making sure I get anything I need or am looking for. The produce and cheese folks know me on sight and will approach me to find out what is new in my garden or kitchen. I love the range of gluten-free ingredients they offer. The place smells clean (the nasty odors of Fresh Farms on Touhy have chased me off, as well as their move to the idiotic tiny carts and their total lack of customer care), is easy to navigate, and it is just plain more fun to shop there.
I know it can be pricey... I look for the deals and try to take advantage of them, and I do buy many of my family staples at the nearby Aldi on Harlem. For the ethnic things, I head to H-Mart, Mitsuwa, or Fresh Farms. But if I just need some kale and bread, then I head over to Mariano's. My interactions with their customer service folks have convinced me that they WANT me there, and that they'll work hard to keep me there. I do not get that sense from any other store, and while I'm probably paying a little more for it, that's OK with me. It's nice to be wanted!
“Assuredly it is a great accomplishment to be a novelist, but it is no mediocre glory to be a cook.” -- Alexandre Dumas
"I give you Chicago. It is no London and Harvard. It is not Paris and buttermilk. It is American in every chitling and sparerib. It is alive from tail to snout." -- H.L. Mencken