Recently, I took a scouting trip to the new(ish) Northbrook store and thought it was a mixed bag. I spent a couple hours going through the aisles and ended up buying a bunch of items that I
might stop in for regularly.
There's a relatively large selection of items but the specialness and quality of the offerings doesn't necessarily run parallel to the quantity of choices. For example, breads baked in-house were of typical grocery store quality. Produce was not in great condition. Fresh meat is pre-cut and I didn't see anything in the case that was prime or aged. There's nothing super premium here. There was a decent variety of fresh, house-made sausages but in light of a couple disastrous experiences I posted about upthread, I decided against buying any. Maybe next time.
Some highlights included a pretty respectable selection of domestic whiskey (better than some suburban liquor stores I've been to, actually), some tasty bulk items (including
some chocolates - buy the peanuts and the almonds, skip the raisins), and some very nice natural-casing veal wieners that are made by Green Ridge Farms, which appears to be located in Elk Grove Village. As for some harder-to-find items that I typically like to keep an eye out for: I was successful finding some (e.g. Cabot Horseradish Cheese Spread) and unsuccessful with others (e.g. Guiltless Gourmet bean dips).
Regarding the prepared foods, I wasn't overly impressed. I don't usually buy them but this
was a research trip. The BBQ at Todd's is respectable but forgettable. In a pinch, fine. But under no circumstances would I consider it destination bbq. However, I will say that the person manning this stall knew his stuff. I also got a pre-made deli sandwich from the case adjacent to the kiosks near the front of the store. Unfortunately, some of the meat on that sandwich still had the inedible plastic casing on it -- it had been sliced with the casing still on it. Not good.
Service was nice but largely clueless. Our cashier didn't know what a leek was and then proceeded to weigh of the few of them in our cart individually

. A couple other folks in the store had no idea where stuff was when we asked about it. And, there was the aforementioned, still-packaged deli meat on the pre-made sandwich, which really speaks to employee training -- or a lack thereof.
Lastly, and I'm sure I'm in the minority on this, but I absolutely hated the schmaltzy live piano music. It had me wishing for silence like I'd never wished for it before. Like nails on a chalkboard. But hey, that's just me.

=R=
By protecting others, you save yourself. If you only think of yourself, you'll only destroy yourself. --Kambei Shimada
Every human interaction is an opportunity for disappointment --RS
There's a horse loose in a hospital --JM
That don't impress me much --Shania Twain