JimInLoganSquare wrote:Has anyone else seen this less-than-enthusiastic guest-reviewer write-up of Manny's at the Roadfood site:
Manny's Trash Talk.
Edited to add, following exchange with stevez, below: (Note: The review is NOT by the Sterns, although I believe that, confusingly enough, the pictures ARE by the Sterns, from their original review).
More seriously, the negative review was written by a very disappointed, 40-year regular of Manny's, who thinks a lot of the problem came from showing up after the lunch rush (around 1:30 p.m.). Has anyone else run into this problem? One issue the reviewer had was that the pastrami had been allowed to cool, was reheated and sitting in a dish on the steamtable, which ruined it. I've never bumped into that problem at Manny's; any corroborating experiences here?
(By the way,
berryberry, you may have started a trend; check the last line of the linked Manny's review, above.
I ran into this problem a few weeks ago, but in the middle and not at the end of the lunch run.
Let me say that I love Manny's -- it's a one-of-a-kind Chicago institution offering some good to great versions of Jewish comfort food. When I go for lunch, the reuben is often my sandwich of choice. When Manny's is on (which in my estimation is almost all of the time), their reuben is as good as any I have had.
But a few weeks ago I was there at lunch and came away somewhat annoyed. I asked the guy at the counter for a reuben. He picked up a plate holding a reuben that obviously had been pre-made quite a while ago and handed it to me over the counter. It appeared to be maybe 1/3 of the size of their typical reuben (perhaps thanks to an aggressive Panini press, I don't know). It looked old and flimsy, the corners of the corned beef looked dried out from sitting around and there was no way I was going to eat it.
I told the guy "no thanks, I'll get something else" at which point he immediately told me that he'd make me a fresh one, obviously indicating that he knew all too well why I was turning down the reuben.
The fresh one that he made me was about 3 times as big (i.e., the "normal" size of a Manny's reuben) and the corned beef was perfect. While I enjoyed the reuben immensely (and the potato pancake and sour cream and apple sauce), I was really ticked off that Manny's had tried to pass off this stale, thin reuben to me in the first place. There were a handful of the "old" reubens sitting on plates behind the counter and I'm sure they did not go to waste. After I rejected the "old" reuben, I didn't notice anyone throwing the rest of them out.
Although I got what I wanted, I was annoyed that they even tried to pass off this reuben to a diner. If this had been my first time there, and I had been given that sandwich, I would likely have concluded that the food is crap and I doubt I would ever have returned.
Was this the first time Manny's tried to pass off an old sandwich? Who knows -- it's the first time it ever happened to me. But in my opinion, Manny's should have been proactive and not served these sandwiches at all -- they looked that bad and anyone looking at them would have reached the same conclusion.