Is anyone aware of issues related to how Restaurant.com treats participating restaurants?
Since being directed there a while back by a post on LTH, I've made strategic use of their certificates, picking up ones when they're on sale for either neighborhood places to make going out spontaneously easier/cheaper, or for places near to theaters I'll be working in to allow for some meals out on 2-show days.
Recently, I've had 2 Restaurant.com-related incidents that make me wonder whether I ought to reconsider using them. (Not a meaningful statistical sampling, of course, but enough to catch my attention.)
A couple of weeks ago I used one at a local Thai place. When I presented it my whole life went Seinfeld before my eyes. There I was, with my family, in a very small storefront, with the owner balling me out in barely comprehensible English to the bemusement of the rest of the room. While I couldn't make out all the subtleties of the prosecution's argument, the broad strokes were pretty clear: He hates them. He's tried to discontinue his participation, but they keep selling the certs. Also, they never expire, so they just keep coming. They take advantage (this part, not really clear).
This went on for quite a while. Now, in all sorts of ways, my host was in the wrong. No one held a gun to his head to sign up, and he kept complaining that it was impossible to make money giving me $25 off a $35 check. Well, I'd agree, but I didn't set the terms.
Still, his evident outrage and emotional distress stayed with me. I like his restaurant and I'd like him to prosper. I began to wonder if restaurant.com was in fact mistreating businesses in some way.
Cut to last week: In Denver visiting my parents. They took me to a small Russian cafe; very bare bones, very much like many small Thai places here. Delicious dumplings and a spectacular creation (can't remember the name) of sort of thick latkes with mandoline-thin slices of apple draped over them and served with whipped cream. Overall, a sweet-savory effect a bit like french toast.
On the way out I noticed a hand-lettered sign in the window, in somewhat broken English, advising and apologizing that they would not accept Restaurant.com certs. any longer, but they were aware there are still some out there and if you bring one in, they'll explain and work it out with you.
Again this made me wonder whether small foreign business owners are getting roped into something they discover later is terribly disadvantageous.
Curious if anyone has any info/insight. Because otherwise, these certs. have been rather a boon to me.
"Strange how potent cheap music is."