Hope you sent that back g. No one should put up with that at the $11 for onion rings/burger level.
I've dined at the H'wood local over 2 handful of times, and the burger almost always come more rare plus even when ordered med. rare. It's a matter of pride for them, even at 3am. One of these days, when it's day light out, I'll shoot a half decent photo, just as a datum.