That's too bad to hear. You must mean the Riverside location (Randolph and Riverside), not the Randolph St (at Columbus) location. I work next door to that one and have been going there for at least 3 years. I like the grain bowls (with baby spinach) with usually grilled salmon on top. I totally recognize that their truffle parmesan tots are made with gimmicky "truffle oil" but despite that the parmesan tots are an ok indulgence with usually a good amount of parmesan on top.
The salmon/grain bowl is a smaller portion for $11, but I appreciate that it's made fresh and a relatively healthy lunch nearby my office. They also typically have some infused water.
This location has their dressings available for any guest to go help themselves - and I like their housemade choices.